Returns, Refunds & Warranty Policy
Effective Date: 30/10/2025
At PC Choice, we stand by everything we sell. Every system we build and product we recommend is tested to perform — and backed by clear, fair protection. If something isn't right, we'll fix it fast.
This policy explains how returns, repairs, and refunds work — in line with your rights under Australian Consumer Law (ACL) and our Fixed & Fearless Guarantee.
Change of Mind
Once an order has been placed or a custom build has started, we cannot offer refunds or exchanges for change of mind, incorrect selection, or compatibility issues.
We encourage you to double-check your specs with our team before purchasing to make sure you get exactly what you need.
Faulty or Defective Products
If a product appears faulty, contact us immediately. We'll assess whether it is:
- Major fault: Eligible for repair, replacement, or refund under ACL.
- Minor fault: Repaired or replaced within a reasonable timeframe.
Repairs or replacements use original or equivalent-quality parts, tested and verified by our technicians.
Warranty Coverage
Custom PCs – 3-Year Limited Warranty
Covers hardware faults and workmanship issues for three years (Parts & Labour).
Laptops & Components – Manufacturer Warranty
Applies for the manufacturer's specified period (usually 1–3 years).
Diagnostics & Labour – 30-Day Fixed & Fearless Guarantee
If the same issue reoccurs within 30 days, we'll fix it again at no cost.
Note: Warranty service requires the product to be returned to PC Choice.
What's not covered:
- Physical, liquid, or electrical damage
- Third-party repairs, tampering, or overclocking
- Viruses, software corruption, or accidental damage
How to Make a Return or Warranty Claim
- Email sales@pc-choice.com.au with your order number and a description of the issue.
- We may guide you through remote troubleshooting first.
- If necessary, we'll issue a Return Merchandise Authorisation (RMA) number.
- Return the item securely packaged (ideally in the original packaging).
- Once inspected, we'll advise whether it will be repaired, replaced, or refunded.
- Shipping is at the customer's expense unless the fault is confirmed as a major product issue.
Refund Eligibility
Refunds are only provided when:
- The product has a major failure that cannot be repaired or replaced within a reasonable timeframe, or
- Refunds are required by Australian Consumer Law.
Refunds are processed to the original payment method and exclude diagnostic, shipping, or installation fees.
Data & Software Disclaimer
Please back up your files before returning your system. PC Choice is not responsible for any data loss during repairs or replacements.
Our Commitment
We're not just here to fix computers — we're here to make sure you're protected long after purchase. Our promise: fair service, fast turnarounds, and full transparency.
Quick Summary
| Scenario | What Happens |
|---|---|
| Change of Mind | No refund or exchange |
| Faulty Product (Major) | Repair, replace, or refund |
| Faulty Product (Minor) | Repair or replace |
| Same Issue Within 30 Days | Fixed again free (Fixed & Fearless Guarantee) |
| Software or Accidental Damage | Not covered |